Microsoft Outage: Company Blames Network Error, Not Cyberattack or AI Agents

Microsoft says a technical slip during a network upgrade caused the Microsoft outage that hit Outlook, Teams and Copilot users worldwide.

Man holding a smartphone in front of the Microsoft logo during the Microsoft outage
A man with a smartphone stands in front of the Microsoft logo. The Microsoft outage affected users in 74 countries. (File photo: REUTERS / Bruna Casas)

Microsoft has now explained the cause of the recent Microsoft outage. The company says a technical error was to blame. It rules out a cyberattack and the work of AI agents.

Microsoft Outage Disrupts Users Across the Globe

Microsoft services ran into serious trouble around the world on November 12. Users complained about Outlook email, Microsoft 365, Copilot, Teams and other company tools. Downdetector data shows the problems reached 74 countries and territories in just one hour. Microsoft has not fully resolved every issue yet.

Company Points to a Network Change

A company spokesperson explained what happened. “This was a technical problem not related to a cyberattack or AI agents. The incident was caused by an error made during an earlier expansion of network capacity and manifested after a recent change in the network,” the company spokesperson said.

What the Microsoft Outage Means for Users

The statement answers the biggest question people had during the Microsoft outage. Microsoft says hackers and AI agents played no part. The company links the failure to its own network work instead.


Akshay Didwaniya's avatar

Akshay Didwaniya

Akshay Didwaniya is an experienced writer and analyst with more than eight years of expertise in politics, international relations, global strategy, and youth affairs. At BRICS Times, he focuses on issues that define the global order, with a special emphasis on the role of BRICS nations in shaping international policies and cooperation.

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