Chaos at Airports After Check-in System Crash; Flight Operations Affected, Now Air India Says ‘Everything is Fine’

Flights faced disruption at several Indian airports on Tuesday (December 2) due to a technical glitch in the check-in system. Air India confirmed that the malfunction in the third-party system has been resolved.

Airport Commotion Caused by Technical Snag

Technical issues in the check-in system severely impacted flight schedules across multiple Indian airports on Tuesday (December 2). Airport authorities and airline technical teams acted swiftly. They resolved the issue in a short time. Consequently, the situation quickly returned to normal.

Air India Confirms System Restoration

Air India issued an official statement late in the evening. The airline confirmed the problematic third-party system is now fully restored. “Check-in processes are running smoothly at all airports nationwide,” the airline stated. Air India also said all their flights are operating according to the set schedule. They expressed gratitude to the passengers for their cooperation and patience.

Prior Updates Shared by the Airline

Earlier, Air India had posted an update on the social media platform X. They mentioned that a disruption in a third-party system affected check-in services. This caused delays for many of their flights and other airlines’ operations. The airline informed that airport teams were working tirelessly. Their goal was to ensure hassle-free check-in for travelers. Air India appealed to passengers to check their flight status on the official website. They also advised keeping extra time for travel before reaching the Indian airport.

Multiple Airports Face System Shutdown

On Tuesday evening, photos surfaced from several airports showing check-in systems down. Long queues were visible, causing passenger inconvenience. Air India first shared an update at 9:49 PM. This post confirmed the ongoing delay. Exactly an hour later, at 10:49 PM, the airline posted again. They confirmed the technical glitch was completely fixed. All procedures were working normally. The airline reiterated that all flights are now operating on schedule. Passenger safety and convenience remain their highest priority. Indian airport operations are now back to normal.